on hold
The time a caller is kept on hold is often filled with professionally produced music or spoken advertising. The producers of on hold systems claim that they entertain and increase the willingness of callers to wait. Nevertheless, there are statistics that show that almost 50 percent of callers put the phone down if they are put on hold. A telephone service whereby the call is answered by a member of staff as in business centers is the safer option.
About this glossary:
This glossary is presented by Dussmann Office, a provider of quality office services in Germany from office rentals, virtual offices, office services and complete offices to reservation of conference rooms and flexible booking of office space on a daily basis.
Dussmann Office has locations nationwide. Contact partners at the headquarters in Berlin are available to answer requests and inquiries. Dussmann Office, like Dussmann Service, Kursana and Dussmann das KulturKaufhaus, is a company division of the Dussmann Group.
